Can I pick my own products for my box?
Nope. Part of the fun is the element of surprise! We want you to experience receiving a gift with the anticipation of what's going to be inside. And don't worry. We are sure you won't be disappointed.
I don't have or want to use my credit card for payment. Do you have another way I can pay for my boxes?
Yes! You can alternatively pay using INTERAC e-transfer. Just click on the option at checkout and follow the instructions.
What is your refund policy?
We do not accept refunds. If you have any concerns about a box you received please email us at firstname.lastname@example.org
How do I cancel my subscription?
We are not a subscription box therefore no need to cancel! We will send you out a reminder email if you would like to purchase the next month's box. It is up to you whether you choose to continue and you can just order again online. However, keep in mind we offer discounts on consecutive orders. If you miss a month, but come back later, you will be considered a first time customer again and pay at full price.
What if I want to switch my box preference to one of the other options?
No problem! Because you are not locked in to a subscription you can change your box option with each order.
Do you ship internationally?
No. We only ship within Canada.
Where can I purchase products that I love from my box?
Please contact us at email@example.com and we can help you with that!