Can I pick my own products for my box?
Nope. Part of the fun is the element of surprise! We want you to experience receiving a gift with the anticipation of what's going to be inside. And don't worry. We are sure you won't be disappointed.
I don't have or want to use my credit card for payment. Do you have another way I can pay for my boxes?
Yes! You can alternatively pay using INTERAC e-transfer. Just click on the option at checkout and follow the instructions. This option won't allow us to automatically bill you every month but we can send you an email reminder when your payment is coming due so you can sign up for another month.
What is your refund policy?
We do not accept refunds. If you would like to cancel your subscription, you may do so before the 1st of the month - four days before your next recurring payment. But again, we are sure you won't be disappointed :)
How do I cancel my subscription?
Email us at email@example.com and use CANCEL in the subject line. Cancellation requests must be received by the 1st of the month (four days before the next recurring payment)
What if I want to switch my subscription box to one of the other options?
No problem! Simply let us know by filling out the Contact Us form located at the bottom of the Home page. Requests must be received by the 1st of the month.
Do you ship internationally?
No. We only ship within Canada.
Where can I purchase products that I love from my box?
Please contact us at firstname.lastname@example.org and we can help you with that!